2 min.
Added: March 11, 2024
Updated: November 18, 2024
Dear friends!
We are pleased to announce that we have added functionality that allows operators to assign requests to themselves. This will greatly simplify the work of operators and reduce the probability of losing requests. We have also improved internal comments for operators and administrators of the exchange service.
In addition, we've added commands to find your own and unassigned applications:
/me - my submissions (behind me)
/unassigned - unassigned applications
The functionality allows you to leave internal comments that will be displayed for administrators in the admin panel in the application details.
For an operator to be able to work on a request to which another operator is already assigned, you must click on "Release" in the details of the request. This will cancel the binding to the request. Then you should click on "Set me as manager". All operators can view requests to which they are not assigned. Operators can also filter their requests. To do this, enter /me in the search and all requests assigned to the operator in whose account you are authorised will be displayed.
The "Status history" field stores the history of status changes. The following information is displayed in each status box:
a) "Admin change status" - the status has been changed by the administrator through the admin panel.
b) "User change status" - status changed by the client on the request page. For example, after clicking on the "I paid" button at the step of request payment.
c) "Merchant $name$" if the status has been changed by the automatic acceptance module.
3. the ID of the administrator who changed the status.
4. the IP of the administrator/client who changed the status.
5. Date and time of status change
Thank you for being with us!
We are always striving to improve our service for your comfort and convenience.
Sincerely, BoxExchanger team!
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