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REFUND POLICY

Updated at June 22nd, 2024

Policy Overview

Thank you for choosing Boxexchanger. While we strive to ensure that our software meets the highest standards and your business needs, we recognize that under certain conditions, changes or cancellations may be necessary.

Digital Products

As our software provides immediate value by being downloadable and usable upon purchase, we generally do not offer refunds once the purchase is made and the product is sent. This is because:

  • The product is digital goods and performance begins with your initial download or access.
  • The inherent nature of the software means that return of the product is not feasible.
  • Immediate access to the software means it is considered "used" upon download or access.

Refund Exceptions

While our general policy is to not offer refunds, especially due to the immediate accessibility and nature of our digital products, we recognize that exceptions may arise that are covered under UK consumer rights law. In certain specific circumstances, such as non-delivery of the product, issues during download attributable to our servers, significant defects, or the non- receipt of license keys, we are prepared to consider refund requests. In these cases, we typically require customers to provide proof or a detailed description of the issue encountered to help us verify the claim.

  • • Non-Delivery: If you fail to receive the software that you have purchased due to an error on our part or logistical issues within our control, you may be eligible for a refund. We understand that technical issues can prevent successful delivery, and we strive to rectify such situations promptly. If you experience non-delivery, please contact our support team with details of your purchase to initiate an investigation into the matter.
  • • Major Defects: Despite rigorous testing protocols, software products may occasionally have significant defects that were not detected during the pre-release phase. If you encounter such a defect that severely impacts the usability of the software and prevents it from performing as intended, please report this to our technical support team for assessment. Documentation of the defect, including screenshots, error logs, or other relevant details, will be required to facilitate a thorough evaluation. If the defect is acknowledged by our team and cannot be corrected in a reasonable timeframe, a refund may be issued.
  • • Product Not-as-Described: If you find that the software does not align with the descriptions provided on our website or through our marketing materials, you must report this discrepancy within 7 days from the date of purchase. It is essential to provide clear evidence that the product delivered is significantly different from what was advertised. Such evidence might include screenshots, detailed descriptions of discrepancies, or other forms of documentation. Upon review, if we determine that the product was indeed not as described, a refund will be processed.

In all cases, our goal is to ensure fairness and customer satisfaction while adhering to legal and ethical standards. Please reach out to our customer support team for guidance on how to proceed with your refund request or to discuss any issues you might be experiencing. We are committed to addressing your concerns promptly and effectively.

Your Consent

By purchasing our software, you acknowledge that you have carefully read this policy and agree to be bound by its terms and conditions. Your agreement constitutes a legal understanding that you accept the framework we've established for returns and refunds. By accessing or using our services, you explicitly consent to our Return and Refund Policy as a fundamental part of our terms of service. If at any time you find yourself disagreeing with this policy, please refrain from making purchases or continuing to use our website. It is important that you understand that your purchase or use of our services under the terms of this policy is entirely voluntary, and you are free to choose not to participate if you disagree with the provisions laid out here.

Changes to Our Refund Policy

We reserve the right to modify or update this policy at any point to better meet regulatory requirements or to enhance user clarity. We encourage you to review this policy periodically to stay informed of any changes that may affect you. All amendments or clarifications will take effect immediately upon their posting on our website. By continuing to use our services after these changes are posted, you agree to the revised terms. If you do not agree to the updated policy, you have the right to discontinue using our services. Please note that it is your responsibility to keep yourself updated on any changes to this policy, as continuous use of our services following an update will be regarded as acceptance of the amended policy.

Contact Us

If you have any questions about our Refund Policy, please contact us: